This department store is very well-suited to non-Japanese shoppers. There is a duty-free counter on the 5th floor of Elgala and there are automatic foreign currency exchange machines where you can change US dollars, British pounds, Chinese yuan, Korean won, Taiwanese dollars, Hong Kong dollars, Singaporean dollars or Thai baht for Japanese yen.
Visit the specified tax-free counter and present the purchased goods, your passport(entry stamp required), the receipt, and the card used for the purchase if you paid by credit card. Then sign the Covenant of Purchaser form.
In addition, along with the free Wi-Fi environment that has already been arranged since the July of last year, duty-free counter is going to start from February 1 as the first ever attempt by the IZUHAKONE Railway Group at two of the company facilities Hakonesekisho Tabimonogatarikan, Hakone Kojiri terminal.
消費税免税手続カウンター。
Consumption Tax Refund Counter.
海外観光客向け免税手続カウンターの導入。
Duty-free shopping counter for overseas tourists.
詳しくは、免税カウンター係員におたずねください。
For details, ask a tax-free counter staff.
免税カウンターは6階商品券売場にございます。
The duty-free counter is on the 6th floor, at the gift voucher area.
免税カウンターの受付時間が変わります。
Business Hours of Tax-free Counter will Change.
JapanShoppingNow-免税カウンターの受付時間が変わります。
Japan Shopping Now- Business Hours of Tax-free Counter will Change.
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