英語 での Net promoter score の使用例とその 日本語 への翻訳
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The customer's context is preserved across channels and agents, increasing loyalty and net promoter score.
He introduced Net Promoter Score as a discipline in order to maintain the highest level of client satisfaction.
Asia-Pacific HNWIs showed a high Net Promoter Score®[4](31.4), but this encouraging metric masks underlying problems in specific markets.
As Huawei's brand awareness in key global markets increased, its Net Promoter Score(NPS) grew to 47, ranking third globally.
This last year has also seen Colt's Net Promoter Score(NPS) reach 41, with this being a nine point improvement for Colt from earlier in 2017.
In addition, our Net Promoter Score of 73, a number generated by asking companies if they would recommend a technology they have purchased, is 3.5x better than the industry average.
According to a 2018 ContactBabel report, the metrics that the C-Suite keep their eye on most are overall revenue growth(24%) and Net Promoter Score(23%).
When you have been in contact with our Customer Care and you have given us your email address, we may send you an NPS(Net Promoter Score) questionnaire afterwards.
According to a 2018 ContactBabel report, metrics the C-Suite keep their eye on most are overall revenue(24%) and Net Promoter Score(23%).
Customer Focus: Nutanix's obsession on ensuring the success of its customers has resulted in the company achieving an average Net Promoter Score(NPS) of 90 for the past five years.
The support team boasts a less than 3 minute live chat response time and a strong Net Promoter Score of 82, proving that customer happiness is their main focus.
Mac users have significantly a higher Net Promoter Score- 47.5 for Mac users compared to 15 for Windows users- and they are 17% less likely to leave the company than Windows users.
So a SUS score of a 70 will generate an approximate Net Promoter Score of about a 7 and a SUS score of at least an 88 is needed to be a promoter(9+).
After all, UK banks have an average net promoter score of only of 15 points which does not lend itself well towards customer loyalty.
But the most important statistic to the company is their 89 Net Promoter Score(NPS) for measuring company loyalty- one of the highest in Brazil.
Improving customer satisfaction metrics, such as NPS(Net Promoter Score), is essential to revenue and market share growth targets.
To meet these circumstances, J.D. Power and Bain& Company signed an agreement last December to benchmark the Net Promoter Score in a series of industry studies in North America.
If you give your consent you will receive messages from Polar which can be for example newsletters, information about new products and services, targeted advertisements in social media, targeted NPS(Net Promoter Score) questionnaires that are related to marketing and other material.
This benchmarking will enable clients to evaluate their performance versus customer expectations conveniently and effectively, instead of relying on costly custom market research studies, which survey customers of both the company and its competitors and too often fall short of correct certified Net Promoter Score methodology.
Since staffing a specialized chat team, their conversion rate has increased 33%, and their Net Promoter Score(NPS) has improved 21%, as reps are able to provide more detailed and customized support.