Healthcare: Within healthcare, there is concern about the experiences customers receive not only at bedsides, but also in waiting rooms, emergency rooms and business offices.
The issue is that insurance favors rewards based on visit volume- not efficiency or positive experiences- leading to overcrowded waiting rooms, rushed patients and stressed doctors.
士兵们投掷了两枚震荡炸弹,一枚扔进候诊室,内有约50名侯诊病人,另一枚扔在药房门口。
The soldiers tossed two sound bombs, one into the waiting room where about 50 patients were waiting for treatment and the other at the entrance of the pharmacy.
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