Examples of using Ticket fields in English and their translations into Portuguese
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Colloquial
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Official
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Medicine
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Financial
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Ecclesiastic
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Ecclesiastic
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Computer
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Official/political
customizing the trigger conditions to reflect your custom ticket fields.
Why does my new ticket field not appear on my ticket form?
The new value of any system or custom text-based ticket field.
Deleting a field option will change the ticket field to'null' in all tickets with the field option.
The previous value of any custom ticket field of type drop-down, text or check box.
Note that this name might be different if you have chosen a different name for your custom ticket field.
The trigger will then set the priority based on the value selected in the ticket field.
along with the same associated tag, then the ticket field will be selected again automatically.
They might enter a credit card number in the ticket comments or in another custom ticket field.
Editable in the custom fields settings see Adding a custom ticket field.
down by group or some other ticket level attribute custom ticket field, ticket brand, etc.
Can I export a list of my custom ticket fields?
For more information, see Searching custom ticket fields. Â Field type.
Agents still have access to all of their ticket fields, macros and apps.
Search for a specific value in custom ticket fields by using the fieldvalue keyword.
see Using custom ticket fields and ticket forms with the Web Widget.
regular expression ticket fields.
For custom ticket fields you can search for data in drop-down and checkbox fields based on their tags.
you can create multiple support request forms that show a unique set of ticket fields.
Creating different workspaces for each type of return will highlight the right ticket fields and macros for each region.