Teams that are not operating at their most efficient and collaborative level contribute to a huge loss in productivity, missed revenue opportunities, and a decrease in customer satisfaction.
Power 2017 North America Airline Satisfaction Study, SM overall customer satisfaction with airlines has reached its highest level ever, continuing a trend that now stretches….
According to a recent third party survey, companies who have deployed the Service Cloud have seen a 41% increase in agent productivity, a 34% increase in first call resolution, a 35% increase in customer satisfaction, and 85% indicated they offered improved customer service and support.
According to a recent third party survey, companies who have deployed the Service Cloud have seen a 41% increase in agent productivity, a 34% increase in first call resolution, a 35% increase in customer satisfaction, and 85% indicated they offered improved customer service and support.
This translates to higher productivity for the team and better customer satisfaction for the end users. More Innovations to ComeMore innovations are coming in the next version of this document sharing solution, including: a mechanism on the extranet for clients to subscribe to an offer, giving them access to all documents in the specific space for that offergive external clients the possibility of uploading documents to the system.
For airlines ranking below the study average, investing in product and service improvements now may reap big rewards in the future when it comes to retention, reputation and share of wallet."Following are some of the key findings of the 2016 study: Customer Satisfaction Reaches 10-Year High: Overall satisfaction with the airline industry increases by a significant 9 points to 726, the highest score since the implementation of the current methodology in 2006.
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