Voorbeelden van het gebruik van Complaint handling in het Engels en hun vertalingen in het Nederlands
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Programming
Bus and/or coach undertakings shall set up a complaint handling mechanism for rights and obligations covered by this Regulation.
This webinar will prepare you to speak Dutch in the context of complaint handling.
performance and the complaint handling policy, if they depart from the requirements of professional diligence;
Experience has shown the importance of fixing time limits for complaint handling both for operators and NEBs.
adjust our customer service, complaint handling or after sales processes;
Consumer organisations have repeatedly complained both about the carriers' and NEBs' complaint handling performance notably in air transport.
The two voluntary agreements on complaint handling are currently not fully respected by all parties.
For the rail sector voluntary agreements on time limits for complaint handling have to be sought, since they are already applicable to the other modes.
conditions of contracts; complaint handling; and dispute settlement mechanisms.
This period does not concern the possibility of submitting a complaint to the designated body or bodies for complaint handling and/ or the Board for Disputes.
as well as appropriate rules governing complaint handling and enforcement.
Two voluntary agreements have been reached clarifying both NEB and airline obligations on complaint handling, in particular in extraordinary circumstances.
They also looked at contact details of the trader, complaint handling and at the contract terms.
financing of providers, complaint handling);
The Complaint Handling Sector is responsible for the registration, distribution and follow-up of complaints
Development of measurement tools for satisfaction, complaint handling and winning back lost customers.
terminal operators of complaint handling mechanism available to passengers.
This chapter obliges bus and/or coach undertakings to set up internal complaint handling procedures.
it is important to have a complaint handling procedure in place to deal with disputed invoices.
food safety and complaint handling.